Shipping & Delivery

Shipping & Delivery

1. Your shipping address and pin code will be verified for serviceability with the database of Astona before You proceed to pay for Your purchase. If Your order is not serviceable by representatives of Astona or the area/pin code is not covered, we will request You to provide us with an alternate shipping address which we expect to have within Astona’s serviceable area. If there is any dispute regarding the shipment of the product or delivery of services for the area not covered by Astona, Astona will not be responsible for the non-delivery of the product or services. You can make purchases on the website from anywhere in the world but the shipping address must be within India, in an area serviceable by us.

2. In case You book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Once the products ordered by You reach the nearby delivery centre and Astona makes Delivery Attempt once, and You cancel the delivery the products, Astona will try to hold the products in the delivery centre for a week, beyond which if You do not take the delivery of the products, Astona shall be free to cancel the order.

3. In case we are yet to start delivery and post sales services in your city, whenever Astona finds it operationally possible, we may deliver the product at your doorstep (provided a) You make advance payment of the entire order amount at the time of placing the order and b) the transportation cost is borne by you at actuals in advance). For such areas we will not be able to provide installation service and the products will not be covered under any warranty. However, at Astona’s sole discretion, Astona may solve  any post sales related issues and provide installation services, provided you get the product to the nearest Delivery Center at your own cost and risk. Please get in touch with the customer service at the call centre for further enquiries.

3.1. Please note Astona does not give any kind of After Sales service where the sales have been made to business or corporate offices.

3.2. The prices on website are subject to price fluctuations, due to various factors. Once an order is placed by you, you will be liable to pay such amount as was displayed on the date of the order and the invoice.

3.3. We deliver to certain pincodes only conditionally. In such cases, you may need to make an advance payment or minimum purchase value for your order to be eligible for delivery. For such locations, warranty, and after-sales service will also not be available. To know the exact conditions for your delivery location, please enter your pincode in the box provided for this on every product page.

3.4. All services are provided on an “as is” basis.  Astona makes no warranties, whether express or implied, in relation to the services, in particular those of merchantability, non-infringement or fitness for purpose.

4.minimum 5 to 10 working days take to ship the order

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